Notice to Superior HealthPlan Medicare Advantage (DSNP) Members

Superior HealthPlan learned October 8, 2015 that a former employee downloaded files with members’ protected health information to a personal device. This was against company policy. It happened between March 8, 2015 and March 17, 2015. The employee left the company on March 18, 2015. The information taken included members’ names, Medicaid IDs, Medicare IDs and Superior member ID. In some instances, addresses, dates of birth, and social security numbers were also taken. No credit card or financial information was shared.

Superior contacted the FBI October 25, 2015 who investigated. The FBI ended its investigation on April 5, 2016 and did not find the storage device. They do not believe that member information has been used wrongly. 

Superior takes member privacy seriously. Superior reviewed its security rules and took steps to help prevent this from happening again. This includes updating computer tracking procedures and adding new software. This software will prevent information from being taken without permission.

Superior will notify by mail members affected by this issue. They will be offered free credit monitoring and identity theft protection services.

Superior regrets any concern this may have caused. Please call Superior Member Services with any questions:

Medicare Advantage DSNP   1-877-935-8023
 

Medicare

Para ver esta información en español, haga clic en el botón al lado derecho superior de la página.

Superior HealthPlan Advantage is an HMO SNP plan with a Medicare contract and a contract with the Texas Medicaid program. Enrollment in Superior HealthPlan Advantage (HMO SNP) depends on contract renewal.

This plan is available to anyone who has both Medical Assistance from the State and Medicare.

This information is available for free in other languages. Please call our Member Service number at 1-877-935-8023 or TTY/TDD users 711. From October 1 to February 14, you can call us 7 days a week from 8 a.m. to 8 p.m. From February 15 to September 30, you can call us Monday through Friday from 8 a.m. to 8 p.m.

Esta información está disponible gratis en otros idiomas. Por favor llame a nuestro número de Servicios para el Cliente al 1-877-935-8023 o para los usuarios de TTY/TDD al 711. El horario de atención: del 1 de octubre al 14 de febrero, puede llamarnos 7 días a la semana de 8 AM a 8 PM. Del 15 de febrero al 30 de septiembre, puede llamarnos de lunes a viernes entre 8 AM y 8 PM.

Superior HealthPlan Advantage's service areas include the following counties in Texas: Bexar, Collin, Dallas, Nueces and Rockwall.

We are here to help you get the health care you need, when you need it and to keep you healthy.

We offer:

  • Part D prescription drug benefits
  • Nurses to help you with your health services
  • Dental services
  • Vision services
  • Hearing services
  • Health club membership/fitness classes
  • OTC Benefit
  • Transportation
  • Choice of doctors and pharmacies

Now is the time to think about what you want to get out of your health care plan. It is your choice! Go ahead and feel Superior!


Last Updated: 09302015
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